Doc B's Rewards

The app works just fine for ordering, but it does not credit rewards points. When I reached out to customer support (a group called Thanx), the first representative was helpful in crediting two of my orders, but then another representative emailed stating that I couldn’t receive rewards points because the order was placed through DoorDash (which it was not - I placed all orders through the Doc B’s app while logged into my account). The aesthetics of the app look similar to DoorDash, so it may use the same platform…it’s surprising that the app’s own customer support team wouldn’t know this. I have placed an additional two orders since I reached out to customer support (neither of which were credited to my account).

The app was perfectly fine for years. Five stars. I would order my food all the time with zero problems and earn the points just as they state. Then, they changed it. Now when using the app, it forces you to order through grubhub, whether it’s delivered or you pick it up yourself. No other option. What’s the problem with this, you ask? You’re ordering through their app, for their food and the order for pickup goes to the restaurant with no problem just like the original app. The problem is, YOU WON’T GET THE POINTS! I lost roughly 60 points discovering this little nuance. Now I use the app simply to view the menu and I now MANUALLY submit my points through the app. And yes, I also need to call my order in ☹️. Suggestion, go back to the old app Doc B’s or at the very least, let folks know they’re not going to get their points automatically anymore.

I was in the area and popped in for lunch , I say this was a very good pick my experience was great from entrance hostess to my server’s Mary & Amos they were professional and attentive. Suggested ideas checked in .and I also noticed the manager who was very hands on thank you Christopher who also checked on us and asked how was the meal, also told me about the location in Coral Gables which is closer to my home . Will be back soon 🤗