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The dress I ordered for my daughter was too small so I returned it and ordered a bigger size. The replacement came and it was a size smaller. I emailed customer service and they were super responsive and credited me the shipping to send the dress back and for the size I needed. The dress is really pretty and good quality! I would recommend them.

I downloaded the app to receive a discount on my order, but based on this experience I will probably delete the app and just use the browser site for any future purchases. UI is clunky, buggy, and slow; no option to filter at all, and finding a category (eg, "skirts") is unintuitive; if you use the search bar, half the results that show up will be sold out and you can't filter them out (why would I want search results that are sold out?); if you click an embedded link in an item description and then add that secondary item to your cart, it's actually the first item that will be added to your cart (ie, I click on a skirt, the description says "try pairing with this shirt!", I click the link for the shirt and add it to my cart, but the skirt is added instead); and I experienced multiple crashes and oversights in the checkout process. I love this brand, and I hope they give some extra love and attention to their systems and processes. I had to unsub from the emails because the subject lines were egregiously dishonest clickbait and the app is in serious need of testing and repair. Additionally, I'm nervous to make big purchases on a clunky app because according to other reviews, customer service isn't responsive when an order goes wrong or a glitch occurs. It's frustrating that a fresh and exciting brand like this is so behind industry standards in these critical areas.

American Threads’ App is so easy to navigate! I usually hate shopping with apps because the layouts can be super confusing or over crowded with products and pictures. This app is so simple and chic. The menu options are right at the bottom and every thing is set out to be clear and precise. The checkout experience is super simple and they’re customer service is really helpful. Their product line is all so beautiful, I almost don’t want to keep opening the app... And I OOP... There goes my bank account! If you’re looking for an easy access, simple and clear shopping experience American Threads is the perfect app for you.