App Profile: Cargoroo

ludwigschubert

Rating: 1/5

I was carrying a heavy Parcel 20 minutes from my home when I came across one of these bikes. I thought “nice, a rental bike that will fit my parcel” – but then I realized I would have to drive it home, the all the way back to where I found it, and then walk back to my home in order to use the service. This model does not make sense. It’s not how I want to use rental bikes.

MinnaB

Rating: 3/5

I have ridden Cargaroo five times and have had a problem four times. The problem was never the actual ride itself - that part is great. Getting a bike, returning a bike, paying for a bike and contacting customer service are all a problem. 1. Right now, the app tells me a nearby bike is not available for use. Customer service told me actually it is in service, but not at the address the app reports. It’s nearby, around the corner. 2. In many palaces on the app, the only way to provided contact customer service is to call. In a few places, chat is also an option, but calling is still there. The phone number has been disconnected for some time. It is a bad sign that no one has bothered to update the app, especially in the places where no chat alternative is provided. 3. At my last ride, the lock wouldn’t close. At the ride before that, I never rode, as the lock wouldn’t open. 4. My means of payment expired. Cargaroo sent me link per email where I could update it. The link took me to an error message. I requested a new link. That link took me to an error message, but then redirected me to a payment page. Multiple means of payment are on the site, but it didn’t matter which one I selected - they all took me to a page to pay by credit card. I really want this to work, but it needs to be reliable. My means of payment expired.

Loveforflight

Rating: 1/5

This app is a mess just go right to the excellent competitor Baqme. Same product but theirs works extremely well. This app 🤮 especially for anyone who’s not from the Netherlands or a close country due to sign up issues. That said I tried many ways even tried their support team…. They didn’t even answer after the initial bot interaction.