Bluebell Family

The functionality of this app is, frankly, terrible. I am yet to be able to use this with my baby. Having paid for the smart hub package with camera, baby monitor and wristband, I presumed there would be an easy ‘one step’ connection wizard. This has not been the case. I have been able to connect the smart hub to my WiFi but this has had intermittent problems (showing that my connection is lost or even that there is charging happening when the device is not plugged in). Unfortunately, once I have added the baby monitor as a device the option (as far as I can find) to add new devices through the setup wizard disappears - so I cannot add the camera and instead get a message that I need to purchase one! I uninstalled everything and ‘forgot’ connections - I installed the camera, which stated it had connected but did not show any video playback. Frustratingly (or coincidentally), I have now lost the functionality of adding the smart hub back to my profile! There is no apparently easy way to complete any kind of reset, which may fix these issues. Absolutely terrible app and experience of a ‘premium’ product.

The app is very buggy, even more so since the latest layout change. I have to close the whole app to get out of the full screen mode for example as there’s no close button visible. The whole thing feels like it needs to be looked at again and for it focus on its main purpose and not try and pack additional feature in. The camera and sensor you get are pretty good but let down massively but the app.

I like the app and you can do all the things you would want to do in it. The monitor tracks the sleep well but I would really love to be able to have better insights on his sleeping patterns. The bar graphs of the total amount aren’t that useful. I would prefer knowing what times is he going to sleep and waking up and for how long. This would help me better decide when to put him down for a nap and when to give him a dream feed. The user interface is ok but it can be hard to remember where certain features are. It’s not immediately obvious you need to click on the baby photo to access other information for example. The best insights on the automatic tracking of his sleeping is actually under “Plan” which seems odd. I think it would also be better if you could choose what the timespan is that is used to calculate the average breathing rate. Often it tells me he is breathing fast when actually it might have been 5 minutes ago he was breathing fast but I’ve only just been alerted because it’s brought the average up. This is because it uses a 10 minute average of the breathing rate. So when I get woken up to check him, he’s actually breathing normally since it’s delayed information.