Kyte - Rental Cars, Delivered.

The pick up and drop off were great as always! On time, friendly, and professional! The car was clean. Both times the gas was left just under full, which was no problem and the car drove fine. However, this is the second time I rented the luxury SUV, which is an Audi. The car drives great I had no problems with it but, the moment I got in the car I had two notices – one was that there was no windshield wiper fluid and the other was that the car was due for oil change in service. Normally not a big deal, but the first time was at the start of a two week long rental, and the second time was at the start of a week long rental of the Audi. During both of the rental I was short to drive over 1000 miles. I am not sure if delaying service for that number of miles is a big deal for a car like an Audi. Not having wiper fluid though is a safety issue. For the cost of the luxury SUV rental I would expect that both things would be managed so this notice wouldn’t appear immediately at the start of a rental and only once but twice. I would ask Kyte if you would change your protocol in preparing cars to address these issues before you drop off the car to your renters. It is confusing to me that you have such an easily preventable safety issue put your drivers and renters at risk when the rest of your service is really incredible. Thanks in advance for reading my review.

Rented from Kyte for my first time on Presidents’ Day weekend out of Hoboken NJ. I live in Brooklyn and took the train in to avoid the mess that is City traffic and the holland tunnel. Car was delivered on time and the delivery dude, Washington, called me ahead to confirm timing. I got there 5 mins early and all was well with pickup. Rented a like new Audi with 4WD for a snowy upstate trip. Car performed beautifully. On the drive back I decided to change my drop off location to Brooklyn and extend the time of drop off an hour to accommodate for traffic. Within the chat function of the app my customer service agent a was able to do both. There were fees associated with both, which were worth paying for the convenience. Overall 9.5/10, with normal car rental being a solid 3/10 experience. Only suggestion is to work on the delivery pickup experience. I got a notification that my driver was 30 minutes early which made me rush to meet them, but the eta changed to 10 minutes early and it worked out. A 10 min window is a tight timeline if you are also traveling to the pickup location. I know they have designated lots with a wider pickup window to but getting there requires a car. Designated parking spots in a few convenient locations a la ZipCar would be an nice experience.

Had a terrible experience picking up my Kyte in LA. I was slightly outside the service area so got my car delivered to a spot inside the service area at 8 am. Then I got a text from Kyte saying my car would be a half hour early so I got there at 7:15 am. Instead my car was almost two hours late. This coupled with a near dead phone and no way to charge it made for a very stressful experience where I was almost stranded in LA, an intimidating city that I just arrived in for work. I did get my car eventually, and it seems fine, but for an hour there I thought I had fallen for some elaborate car rental scam and was near tears because I had to get to my job, I was in an unfamiliar place, and my phone was dying. Meanwhile, there was no communication from Kyte or the person delivering the car and when I called and texted I would get a message saying that all their customer service people were busy. They also double charged me the $500 one-time service fee for the car and the website is really wonky. Unfortunately, Kyte is still one of the better options for long-term, low commitment rentals, especially right now when traditional rental and Uber prices are through the roof due to shortages and covid. I just wish the service had been more professional.