Fly for All - Alaska Airlines

Trying to view boarding pass or check in a is a bit confusing and difficult.

I am a dedicated Alaska Air patron. If you want to know how wonderful AA is just book a flight on any other airline. The other lines are disorganized, poor on-?time arrival and departure times, unfriendly personnel - on phone and at airport, etc My one complaint is the stupid $15 charge to work with an agent.

I’ve flown Alaska Airlines exclusively for over forty years. I was always a believer that it was the best airline ever! That has not been true for the last four years, I realize that we went through the pandemic and all that but that has nothing to do with your service from the website to the actual flights. I don’t know what has changed, whether it’s corporate or what but this airline is a disaster compared to what it used to be! The website is pretty much useless, I fly with my dog between Anchorage and Phoenix at least twice a year. You want to charge me $15 for calling to get help arranging a flight yet even with help it takes an hour to set up and confirm my seat as well as my dogs kennel on the same flight. Several years ago I had to open a new frequent flier account because my original account was not showing. My last flight the lady that was helping me found it. She added the two together. I arranged a flight from Phx to Anc and had to change my reservation because of a bereavement. I was assured my miles would be refunded, they weren’t and aren’t. I called and my account number was changed, I can’t even login now! I’ve tried to be patient but my patience is wearing thin. You are about to lose a very loyal customer that’s used your services for over forty years.