Ship Sticks

I’ve been wanting to use this company for years. I finally decided to do it. Sent my clubs out for a 4 day trip with my dad and brother in-law. Got a call as I’m leaving for the airport that my clubs are lost and they have no idea where they are. I was told to write a description of my travel bag and what’s inside. Still have gotten zero updates from them but at least they were honest and promised me I wouldn’t be seeing my clubs in the next 2 days. If ever….. To say this has been awful experience is an understatement. If I could give 0 stars I would. Just take your clubs on the plane with you. At least the airport knows where the clubs are and usually drives them out to you within a day. Customer support was responsive but didn’t really have much to say besides that they were sorry and that they would give me a refund.

First time using ship sticks, there was an issue when fed ex came to pick up my clubs and they did not get them. I received a call 1 day later from ship sticks saying they did not receive any tracking, they resolved the issue for me even though I was the one who made a mistake and still were able to get clubs back to me on schedule. I am beyond pleased and will be using them for every golf trip I ever go on.

The app is fine however it does not have accurate information on the location of Fed Ex stores. They send you to a dropbox where you cannot leave your golf clubs or luggage. For me there was not a location within 100 miles of my home and they wanted to charge me extra money to change the carrier. With this service you are paying for a company to book the shipping of your items through UPS, FedEx, or DHL. All they do is collect the money and send you a shipping label. Those aforementioned companies pick it up, Ship it and deliver it. All this company does is collect the money and pay the shipping. They provide no other service so you might as well just take it to the Fed Ex office store or the UPS store.