Trilogy Threads Boutique

I was a happy customer since 2018. In October I placed an order that I have still yet to receive. I contacted customer service multiple times through email and Facebook with no reply. I reached out to Jennifer Gannon Green (the owner) personally and she said she would check on my item. She then ghosted me and it never came. She is posting on her personal TikTok that she is no longer associated with this company and to dispute charges through PayPal! Such a scam!!!! They must have went out of business without telling anyone. They still have all their social media platforms open even though they are not shipping out items.

I’ve been a loyal customer since 2018 & used to rave about Trilogy to friends & family! Such good deals & good clothing. Basically since the start of this year, things have gone downhill—slower order shipments, missing items, things being cancelled. Impossible to reach anyone from customer service. I’ve tried emailing the customer service email 3 times since November 12 regarding an order I placed on October 24 with absolutely zero response & I’ve tried messaging on Facebook & the Trilogy page. From the appearance of their social media pages, it looks like numerous customers are dealing with this with no end in sight.

Boutique store quality threads at discount prices. Seasonal items. opportunity to purchase new seasonal items before the boutiques have them in stock. Resolutions to problems quick and courteous. Frequent sales on discontinued items or over stock. Free shipping if items paid for within the hour of placing in cart.