Norman remote control

When it works, it is great, especially if your shutters are out of reach and you set a schedule. But even though I have my shutters on a fairly simple schedule around dawn and sunset, sometimes it does not open or close the shutters. Then you have go into the app to open or close them. However, the app does not automatically connect to the app when it is opened. You have to connect to the hub first. Then after that connects you can control the shutters. At that point is faster to simply use the Norman Smart Dial. Norman needs to hire a few programmers to get this app to 2022 and Norman standards. Please, the shutters and hubs are not cheap. Please update this app!

Setup was a pain - I can open and close - schedules and other options are there - the buttons are grayed out - so I can’t touch them- to set a schedule hub only works wired - doesn’t integrate with HomeKit Alexa Google or anything else - which was told would in the sales process -

A pain to set up, but works once it is setup. Slow response when setting up. Yes I’m right next the hub (wired connection), which is 10 feet from the shutters and the Wifi is 15 feet from the shutters. Dumb that it asks you every time you start the app if you want to go into setup mode or use. After initial setup needs to default into use mode, with a menu option to setup. No API to allow a python/batch script to operate the shutters. Norman not responsive when asked about an API. Referred me to local installer. Installer is just able to hang the shutters, not able to program or answer technical questions. If I get enough time may try using wire shark to decode operation. Not clear where the schedule created to open shutters resides, cloud (which I hate for privacy reasons) , on phone or on the hub.