App Profile: Employee Engagement Manager
Android / Games / Puzzles
Employee Engagement Manager
Installs:
Rating:
3.56
Total Reviews:
1.82k
Top Countries:
US, CA, PH
< $5k
/mo
< 5k
/mo
Reviews: What People Think About Employee Engagement Manager
Kat_trina27
Rating: 3/5
My schedule changes several times a day. It would be very helpful if I was alerted every time there is an update, whether the change was requested by me or changed manually by my manager. Also, would like to have the option to stay logged in, and a remember me checkbox. I love the Face ID it works every time. Con: the “Request absence” in this app has stopped working entirely several times, requiring me to delete the app and reinstall. After reinstall it requires setup with information only provided by my employer. Without that info the app is useless. Tech needs to put some more attention into this app. Especially considering the sensitive nature of its use, and the fact that this can effect an employees attendance record and policies and procedures. I can’t afford for it to glitch at the wrong time. Ultimately I am held accountable and at the mercy of this app.
netsuj34
Rating: 3/5
The app does function as it says, but there are few bugs/designs that are not great. First is the face scanner login, which on my phone does not work. It scans my face and then takes me to the enter password screen, so it is kind of useless. My second criticism is about swiping on a ”Time off/extra hours” time window. You are supposed to swipe the little bars left or right, but the area is VERY small and is very easy to miss with your finger. I personally have to attempt like 10 times. So just a few pieces of feedback I have!
TheClassyFierce
Rating: 1/5
This app has been very useful but it definitely needs updated more often. I’ve tried reaching out to my company but they don’t seem to have any idea how to get in touch with whoever does that either. Before this last update, it let me flex multiple hours weeks in advance. Now it only allows flex swap in the early hours but the rest is UTO. Also the biggest problem I’ve run into with the last update is a glitch where if you flex swap with yourself, sometimes it will add hours to your schedule for later in the day that you did not select. I have an issue with that. Causes a lot of stress and headache. Another reason this app is not in my good favor is it no longer allows me to give away hours to anyone else on my team when I used to be able to do that.
Again, I have reached out to my managers about this to report it to EEM but they have not done anything about it.
About Employee Engagement Manager
NICE Employee Engagement Manager (EEM) empowers you, the frontline agent, to self-manage your schedule and activities in the contact center with exceptional visibility, flexibility and control. Download the NICE EEM app to experience the following benefits:
Self-Service Scheduling, 24/7
Use the NICE EEM mobile app as a personal assistant for your contact center scheduling needs. View your hours and shifts with precision, anytime and anywhere, whether in the contact center or "on the go" outside.
Greater Schedule Control
Adjust your schedule with outstanding responsiveness and control, using EEM's in-app approval flow. No more long wait times and email exchanges with supervisors or administrators to get your schedule change requests reviewed and approved. Get it done quickly!
Better Work-Life Balance
NICE EEM can offer schedule change opportunities based on your own preferences. In EEM, you can add extra hours to your schedule, swap or trade shifts during the day and into the future; or you can give up hours/shifts on short notice. Take advantage of schedule change opportunities that are optimized for you! (Note: schedule change opportunities are made available based on the staffing operation's specific processes and needs at the subject time.)
Terms of Use:
https://eemmobileapps.nicewfm.com/privacy-doc/EEM App TOU clean.html
NOTICE: If you are not sure of your contact center granting the use of NICE EEM, please first check with an administrator at your organization that NICE EEM has been deployed in the contact center.
Self-Service Scheduling, 24/7
Use the NICE EEM mobile app as a personal assistant for your contact center scheduling needs. View your hours and shifts with precision, anytime and anywhere, whether in the contact center or "on the go" outside.
Greater Schedule Control
Adjust your schedule with outstanding responsiveness and control, using EEM's in-app approval flow. No more long wait times and email exchanges with supervisors or administrators to get your schedule change requests reviewed and approved. Get it done quickly!
Better Work-Life Balance
NICE EEM can offer schedule change opportunities based on your own preferences. In EEM, you can add extra hours to your schedule, swap or trade shifts during the day and into the future; or you can give up hours/shifts on short notice. Take advantage of schedule change opportunities that are optimized for you! (Note: schedule change opportunities are made available based on the staffing operation's specific processes and needs at the subject time.)
Terms of Use:
https://eemmobileapps.nicewfm.com/privacy-doc/EEM App TOU clean.html
NOTICE: If you are not sure of your contact center granting the use of NICE EEM, please first check with an administrator at your organization that NICE EEM has been deployed in the contact center.
File size: 62577664
Launched countries: USAUCACNFRDEGBITJPKRRUDZAOARATAZBBBYBEBMBRBGCLCOCRHRCZDKDOECEGSVFIGHGRGTHKHUINIDIEILKZKEKWLBLTLUMOMGMYMXNLNZNGNOOMPKPAPEPHPLPTQAROSASGSKSIZAESLKSECHTWTHTNTRUAAEUYUZVEVNBOEELVNIPYKHMZYEBHCYMTBJBFCGJOLAMLSNTZUGZW
Minimum OS version: 13.0
Release Date: 1560305876000
Published by NICE Ltd
Website url: https://www.nice.com/websites/employee-engagement-manager/index.html
Publisher country: Israel
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