Wahed

I’ve had a great experience with Wahed, and I especially want to recognize Rose from customer support. She was incredibly understanding and accommodating throughout the whole process. She took the time to understand my concerns, was patient with my situation, and made sure everything was sorted out for me. I really appreciated how helpful and easy she was to work with. Great customer service makes a big difference, and Rose definitely deserves the recognition. Thank you, Rose!

I love that there is a halal investment option!! It’s not perfect, but so happy to see and support an option. There is a fee, but the alternative would be not investing or hand selecting stocks and confirming each one is halal. I would love to be able to deposit amounts less than $100 and would love more than 5 or so account options. I am also using this kind of like a halal high yield savings account in addition to traditional account profiles. I would love to see more investment options outside of stocks, I saw a surgery about portions of real estate. Keep up the great work guys!!!

I am a product manager by profession, please hire UX researchers to understand how people are using the app. I beseech you to please stop tricking people into funding their account with an amount they don’t want to. And if you’re going to keep it allow someone to cancel their transaction within the first hour (it takes a few days for you guys to process things anyway. This is the THIRD time I’ve funded my account with 6xs the amount I intended to because of your default controls. I hate it so much I’m starting to show all my other friends who use wahed how poor this UI is. If this is intentional, then this is an incredibly unethical UX choice to make and I hope more Muslims review this with this protest. Again, the process for doing this from a UX perspective. I go into the fund, it defaults to $600, when I wanted to do a small deposit of $100. Since this is the FIRST option, users will immediately assume to change this FIRST. But wahed does this AWFUL UX decision that when you change the second option, defaulted to monthly it automatically updates the FIRST option to $600. This is not intuitive, please I BEG you to do user research to show this isn’t intuitive behavior. I hate that I’ve given more than I wanted to and there’s NO way to cancel this. How many other users are making this flow and are unhappy with the results? I cannot be the only one. Please do the user research and change this as this is poor and unethical product choices. Another review response claims that they do this because of “target portfolio” — I don’t even have this set. So either they’re lying or their product market managers don’t know how the app actually works, another reason to have user researchers.