Black & White Cabs Australia

It seems OK in general but I have not booked using the app, as it won't let me select a fixed fare when booking in advance. When booking in advance, it will only let me select metered fare, and I can only select fixed fare if selecting to book now. I've tried to do this on a number of occasions, on different days, and the app is the current version, so not sure what the issue is. To overcome this issue, I book via the website.

I downloaded the app, input all my details and booked a ride for an hours time to get to an important work meeting on time. It said all confirmed. Five mins before it was due I opened the app to check the status of my ride. Instead I just saw a spinning wheel which just said “Finding a driver.” The appointed time came and went. Multiple calls to the call centre went unanswered by a human as they have completely automated their system to save money. The robot on the other end was useless - could not help me at all. I ended up ordering a ride with DiDi who dispatched a ride for the same cost and they actually turned up!!! AVOID black and white at all costs 🤬

I’m not allowed to use ride-shade apps at work - this is the only reason I use black and white cabs. The service at B&W Cabs is terrible. Maybe 5 years ago when Uber wasn’t as popular the service was okay because there was no alternative. Even with the b&w app you still have to tell the driver where to go, and give them directions if needed. The up-front price offered through the app for a trip is always higher than the metered fare so why bother. The vehicles in the business class fleet are nice, the regular cars not so much. If the app was better - actually directed drivers, had more fare options, ability to link account to cab charge card so it pays automatically at the end of the trip - then maybe I’d give three stars. But as long as this app lags behind the better and cheaper ride-share services, it will still be one star.