Harvard Van

Order a van with my friend after hiphop class, arrived soon and the driver really friendly

The app works greatly and the van service is amazing too. The drives, the buses etc.

Used to be a good app, but since the redesign months ago, it’s a buggy mess. It’s so frustrating to use the app! ETAs when booking are no longer accurate and consistent. For example, it’ll say “In 4 minutes” on the booking page but then after I book it’ll change to 20 minutes. Thus I no longer know exactly how much time I have, which has led to me canceling vans (which I don’t like to do since I know it’s inconvenient but I have no choice). The map is glitchier and takes longer for it to update. The UI also flickers like crazy sometimes. Scheduling rides is such a good idea, but the feature doesn’t seem to work at all despite trying several times. It just books a ride for that moment instead of letting me pick a date and time. I love the evening van service, but please fix these issues or bring back the old app. I’ve used the app for over a year and I’ve never had so many issues.