Revel: All-Electric Rides

Disgusted with their customer service team. While I enjoyed the service because I found it to be cheaper at times than competitors their customer service is not worth the slight discount received. They literally have no phone number to call for support. You have to go through email to get in touch with someone and even then it will take multiple times if ever for someone to respond to you. I left my AirPods in one of the cars. I tried contacting rebel multiple times because I tracked the AirPods and they were in the rebel warehouse where the company charges its cars. After 2 weeks of back and forth someone finally says that they have my AirPods. They ask me for a return label to ship them to me, I create it and send to them and they ghost me after lol. I followed up multiple times and they ghosted me. What kind of service is this? Could you imagine if it were your passport? Phone? A even more valuable item? Understand that they do not care and would not give it back to you. This is why I will use Uber or Lyft because they have good customer service and when I’ve left something behind, those services have made it right with me. Revel is a joke. Don’t use them. There is a reason they offer discounts on their rides, they don’t get service and are desperate for customers.

I don’t even know how this company profits based on all the discounts they give out. I chatted with Revel drivers before and they told me that they got paid hourly and that the money was way better than Uber and Lyft (who allegedly take away 60% of the fee paid by customers from the drivers). This means that there’s a smaller likelihood that the drivers take detours to get a higher pay. Also, because their wage isn’t completely dependent on how many orders they take but the hours they work, they are less “moody” than usual rideshare drivers (which I totally understand). For example, some Uber drivers are so in a rush (to do more orders) that if you take an extra few minutes to get into the car they get upset and give you a low rating (again, I blame the platform mechanism). With Revel drivers, I don’t worry about that. Because they get treated better by the company, they all seem pretty chill from my experience so far, and everyone’s happy. Also, the cars being electric takes off some guilt on my part for not taking public transport. I hope this lasts.

I was in Miami for workcation, after I checked out of the hotel, my flight was at 10:05pm, so I had a whole day to kill without transportation, luckily I stumbled upon the Revel Scooter a few days before and downloaded the app, I didn’t know the existence of this service, since I live in Los Angeles, so I signed up, you need to upload your drivers license, selfie shot and answer numerous safety and liability questions, you gotta answer correctly on all answers, you keep taking the test until you answer them all correctly, once you pass, you will be forced to watch a how to ride video, I used to ride a 600cc motorcycle, so I don’t need instructions, once you enter your credit card number, your account will be active. The night before my departure day, I tried to use the app, but it said “System is closed in your area” I didn’t know the service shuts down at 8pm, but if you have a day pass, you get to ride beyond 8pm until your 12hrs are up, there are 2 helmets, hair nets and sanitizing wipes in there, you gotta choose the right scooter, first one I rented only had 37% battery and 2 mile radius, however the second one I rented for the Day Pass had 98% battery and a 20 mile radius, so I got to spend my last day riding around Miami and got to see and experience some of the attractions in the city. Couldn’t have done it without Revel, truly it’s the best shared transportation of today.