EASY Pay Miami

Im writing this app because of the recent issues ive had with transit system app and cards. Just purchased a day pass and the app refuses to activate. Im pretty much showing it to the drivers and got rejected by 2 of them since they think i hacked the system or didnt pay it. Sure as hell they charged my credit card for the pass but its not working to use it. Im late for work and it ruined my day..... Went to the local city hall in miami beach decided to buy a 7 day pass since i figured is safer than going through this app. I used cash and the machine took 30$ and only reflected 20. Cutting my losses i tried to put another 10$ bill and the machine simply stopped responding. I canceled and it gave me a reciept for 20$ that i need to go to the government center to redeem after they pretty much stole my 10$ (city hall security guard confirmed with me that it happends all the time since the county put that machine there) use at your own risk cause this app is the same.

I ride the train 4 days a week to get to work. When I found out MDT was implementing a system to pay with my phone I got pretty excited (no more fumbling for my wallet, yay!). Unfortunately this app only lets you purchase single-day and 7-day passes to use with the scanners. I use the EASY Pay card that you load with cash because that’s a better deal for me only riding 4 days per week, so this app is basically useless to me. I say “basically” because one thing it does let you do is load your EASY Pay card and check your balance through the app. You can even set up a system to automatically load your card when your funds get low. Since the payment machines at the stations can sometimes be a bit finicky, it’s nice to know that I can use the app to load my card when they aren’t working.

I've been been riding the Miami public transportation system for several years and only recently started using this app as opposed to the transit card. Many times the app takes several minutes to load, so I have to remember to open it several minutes before reaching the bus/train so that it can be open by the time I get there. It's just inconvenient that if I forget to do open it ahead of time I'll have to stand at the gate waiting for it to open and I usually end up missing the train when the app is acting up. And the app DOESN'T connect to your Easy Pay card so it’s not like you can just use your card if the app isn't working (I was under the impression that they would be connected so you could use either or). And this next part is no reflection on the app itself, but the train stations barely have app scanners installed and they are tricky to use; you have to hold the phone screen at a certain angle at a certain distance, so this causes slowdowns and people waiting in line since there's only one scanner. **Note: I am using a brand new iPhone XR with strong signal quality when the issue occurs, and no other apps are having connectivity problems at the time, so this is not a signal problem.