CamScanner HD

I’ve been looking through the recent reviews of other legacy users who are all-of-a-sudden unable to access their saved documents because the old CSHD version won’t open on the newest iOS, and the new CSHD version doesn’t even acknowledge the existence of the old version or its saved files. Was there ever a warning of a change this critical to your user base? I certainly don’t remember seeing one. Frankly, to suggest that users contact Apple support to get help DOWNGRADING THE ENTIRE OPERATING SYSTEM just to access the files locked inside this ONE app is ridiculous. Would it really be too much trouble for you all to work on a way that your loyal user base could unlock their original documents, even if it were to just export them to some other platform/space? It would be a nice show of appreciation to your faithful users by not leaving their files held hostage inside their own iPads. To ignore our pleas for help is cruel, and it would really be unfortunate and unnecessary to alienate your most faithful users this way. Please do better.

I have been using Cam Scanner Pro for years. Somehow I have an older version of Cam Scanner Pro where all my scans are and it is no longer compatible with my current IOS operating system and I have the new version that does work but does not access my older scans from the earlier version. I don’t recall having set up a cloud backup and do not know how to merge my old scans into the newer version app on my IPAD. I am fearful that I have lost all of the files I had archived under the older version. There was no guidance or warning that one needs to backup your scans to ensure they will be available with future evolutions of this product.

I used to love this app. Now when I type in the first 3 letters of the address I use often, it disappears as it’s the top address in this column. When I slide the screen downwards and touch this address it does nothing. The address lines are not full size anymore. Still my best way to send preprinted documents, but I have trouble remembering the full email addresses and the way this function used to work was great. It’s still the best app to send a clear document with