Ace Retailer Mobile Assistant

The fact this has less than a 4+ rating to me is baffling. When you compare Ace to any other brand in this same industry, they are hands down leading the competition. Could it be a little better, sure! Is it light years ahead of True Value, DIB, EJD, Orgill or any other supplier in the independent hardware chain, Absolutely! Well Done Ace, we just moved here from 30+ years with another supplier and these guys have provided a product that makes you significantly more efficient within your store and also helps the customer experience. Focused on technology in 2025, what a novel thought!

I constantly get the “spinny wheel of death” when I’m help customers on the floor. I know better but out of habit I grab my phone to look something up for a customer and the app crashes when I click on a sku listing. Really annoying as I’ve been trying to train a few new associates on the app and it’s not functioning most of the time. Some features (I think sort and segregate) work sometimes but I can’t recall at this moment. PLEASE FIX FAST! iPhone 13 pro automatic updates here. Been a problem for 2-3 weeks now.

The most useful tool I have after our conversion from True Value to Ace. Search engine could use a little better filter (like by fineline) but it’s good enough to get you close. What I love is that our Epicor communicates every night with Ace’s system and give you QOH, Loc, and cost. This is very useful to us after we converted and remodeled to help us get closer to our product that we KNOW we have, but are having difficulty locating. It’s a great benefit also when checking prices or doing a quick rain check order for your customer so that you can’t forget later. Love this app.