App Profile: ServiceMax Go

Android / Games / Puzzles

ServiceMax Go

Installs:

Rating:

1.09

Total Reviews:

Top Countries:

US, AU, DE

< $5k

/mo

< 5k

/mo

Reviews: What People Think About ServiceMax Go

Hellskitchen19

Rating: 1/5

Whoever designed this thing used to actually try and use it for once on an iPhone, the new addition of the AI search bought is in the way of the apply button. You still have to move your screen to get to the apply button. And nothing actually fits in your screen. You have to move it around to work within this app. This could be so much more user-friendly. With somebody who knew what they were doing or actually had to use it.

Errxd

Rating: 1/5

Since implementing SM our whole business model has been destroyed. They claim the Customers are our most important and valuable asset. Since implementing SM we can no longer support our customer needs due to the complications the software has induced in our work environment. Our customers tell me directly that they now try to avoid calling in for support due to the extremely long wait times and the complexity in trying to schedule a service event. It’s been 6 months now and things are still terrible. The FSEs can no longer order parts and have them onsite the next day. Now it has to go through many levels and quotes sent back to the customer for approval. What used to take me a matter of hours or a day to get a customers device back online now can takes days to weeks before they are back up and running. Another point I find interesting is this is a GE product and the GE biomed shops don’t even use it. The ones I ask tell me they have never heard of it. This software was not designed for the FSE. It was designed for the higher level management and the bean counters. There is nothing about this software that appears to benefit the FSE. Except, maybe, the fact that it takes so long to close a work order now that you will be earning more in the amount of overtime that you will need to close the work orders. Looks like GE has found a way to sabotage their competition with this product.

noneofyourbezwax88

Rating: 1/5

Dear app reviews., please allow reviews to contain 0 stars. SMX has nothing to offer techs in the field but headaches and frustration. Every SVMX operational procedure sent to the field is a work around for SMX instead of an operational procedure. We have good techs leaving in droves because of this new app. The operation is way to complicated and contains way to many steps not to mention all the glitches and ticket lock ups that happen. Techs spend more time documenting their documentation then servicing our customers. I used to close a service orders in 15 minutes. Now it takes an hour minimum. Now thanks to this garbage software we have much less productivity fixing equipment for our customers and more time updating the app. This app isn’t about service at all , it’s about micromanaging people while sitting behind a desk in your home office so you can justify your job and send neat little spreadsheets and graphs in team meetings. Literally nothing about this app has to do with service or the customer. Parts ordering through this app is a joke at best. Now our time cards are going to be done through this app even though it still doesn’t work correctly. It’s like watching a train wreck happing on slow motion. I can smell a class action lawsuit waiting to happen when techs don’t get paid because of a company who uses this product. Oh I do not recommend this app to anyone.

About ServiceMax Go

Everything field teams need to plan, execute, and communicate about their work.

ServiceMax Go, available on smartphones and tablets, empowers technicians, field engineers, and maintenance personnel with everything they need to plan their work, execute it efficiently, and effectively communicate with customers and colleagues.

ServiceMax Go’s modern design is purpose-built for field workers with easy navigation, intuitive screens, and powerful offline capabilities—enabling complete visibility for maximum productivity.

Access Data, Online or Offline:
• Entitlement verifications
• Customer & product service history, location, contacts, estimates, warranties, parts, and more
• Industry-leading offline capabilities
• Flexible sync settings to control background and sync behavior, delivering fast, reliable app performance
• Advanced data and business rules validation during data entry ensures data integrity even if connectivity is not available

Interactive Calendar Views:
• Preview daily and weekly tasks
• Agenda calendar view
• Driving directions, travel times, appointment details, and more

Service Execution:
• Step-by-step instructions
• Service Flow Manager drives business process automation for technicians
• Templatized checklists with section navigation, progress status, and inline navigation for inspections, safety checks, diagnostics, and more
• Price list support for automated pricing validation on time and materials estimates

Smart Document Generation:
• Create service reports, invoices, etc. for customers to sign while on-site to expedite processing
• Signature capture support

Collaborate Freely:
• Instant access to documents, videos, and technician and expert collaboration
• Share photos and videos taken at the customer site, email service reports or contracts
• Seamlessly integrated with ServiceMax Zinc and ServiceMax Engage

Search:
• Locate parts and products in own or nearby technicians’ trunk stock, customer consignment, stocking hubs, spare parts, and more
• Search nearby for work orders, installed products, parts stock, and any other records

Intuitive, Modern UX:
• Intuitive, field-ready UI design enabling technicians to get work done with minimal clicks and taps
• Push and SMS notifications
• Allows for custom UI, extended navigation and functionality with Mobile Activity Space

File size: 155685888

Launched countries: USAUCACNFRDEGBITJPKRRUDZAOARATAZBBBYBEBMBRBGCLCOCRHRCZDKDOECEGSVFIGHGRGTHKHUINIDIEILKZKEKWLBLTLUMOMGMYMXNLNZNGNOOMPKPAPEPHPLPTQAROSASGSKSIZAESLKSECHTWTHTNTRUAAEUYUZVEVNBOEELVNIPYKHMZYEBHCYMTBJBFCGJOLAMLSNTZUGZW

Minimum OS version: 15.5

Release Date: 1553930864000

Published by ServiceMax, Inc.

Website url: https://www.ptc.com/en/products/servicemax

Publisher country: US

App Profile: ServiceMax Go

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