CuboAi Smart Baby Monitor

We spent $300 on a CuboAi monitor expecting a premium baby safety product that would last through early childhood. Instead, after less than 1.5 years of actual cumulative use, the camera completely "bricked"—no status light, no power, and completely unresponsive to hard resets (despite verifying cables, power blocks, and outlets were working). When contacting support, they confirmed the camera hardware was dead but refused any repair or replacement options because it passed the 1-year warranty mark. Their only solution was requiring us to pay another $105 for an upgraded replacement kit. For a $300 camera marketed around reliability and baby monitoring, having the main unit fail out of nowhere after light usage with zero repair path is extremely disappointing. Parents rely on these devices for peace of mind, and paying over $100 more to replace a hardware defect is unacceptable. I cannot recommend this product given its poor longevity and lack of manufacturer support.

If the answer is no, then these are the baby monitors for you! I really want to love these cameras and there’s things about them that I do. But to make your customers pay for each individual camera on a subscription when most people have multiple children AND the software be this buggy is just ridiculous. I am totally locked out of my system AGAIN because of a privacy agreement change. This happens pretty regularly for one reason or another. Something goes bump upstairs, hopefully the cubos will connect at least the video since the sound AND video is a 50/50 chance each time I start up the app. As long as you are ok with not always being able to know what is going on with your kids when you need to despite paying every month for a service that’s normally free. You won’t have any problems…

I’ve been using my CuboAi Plus since early 2023 and have been impressed by the continuous improvements in both the app’s UI and connectivity over time. The Sleep Sensor Pad has provided me with great peace of mind—it’s truly a one-of-a-kind product on the market. A few days ago, my camera suddenly stopped working, so I reached out to CuboAi’s customer service through the app. They responded within just a few hours and offered a reasonable, affordable solution—even though my device was outside the factory warranty period. The RMA service provided me with an opportunity to upgrade to the CuboAi Monitor 3 (the newer version) at only a fraction of the original cost. Needless to say, I’m extremely satisfied with CuboAi’s products and customer support.