FreeStyle LibreLink - US

The app is a little glitchy. When you setup the app, you enter your email address. But you only enter the address once, not twice like some apps require to be sure you entered the right address that is free of typos. I entered my address wrong. I noticed it during set up but there was no back button to go back and fix the mistake. Then, once I was done setting it up I went to my account profile to correct the mistake. You can change your name and birthday and password but you can’t change your email address. With the incorrect email address, you can not link app-to-app (I was trying to link to Veri). I called customer support to see if they could do update my email address from the back end. The answer was no. The only option is to deactivate your account and the reinstall the app with a new account. But that also means you lose the sensor you bought because the sensor only calibrates once. This would be an easy fix for the developer: (1) either add the space to enter the email twice to confirm the right address, or (2) have a back button on the set up pages so people can fix their mistakes during set up, or (3) have a back door via customer service to fix wrong addresses without losing the sensor. The sensors aren’t cheap. When I finish this sensor, I’ll likely switch to a different model and not use Libre because this was an annoying defect in the app.

Overall I find the system easy to use and better than blood testing. I’m type 2 non-insulin, so 100% accuracy is not as important as it might be for others. When I have compared sensor with finger stick, they have been pretty close. Interstitial fluid tests differently than blood so one must keep that in mind. Libre’s help section can explain that. Have noticed that sensor placement is very important for consistency. At night I sometimes get inconsistent lower readings and have realized it is because I’m lying on the sensor.... But this review is about the app. Good basic functionality on the app, but I used the reader and website before the app. Wish there was a way to integrate the data from the phone with my data on the web. This can be done by activating sensor with reader, but then I have to scan both reader and phone. Kind of negates any benefits of having phone app. And I usually forget to activate sensor with reader. Reader cannot be used if sensor was stared with phone, but vice versa works. Anyway, website has more historical data and easier to pull reports for doctor’s appointments. Also there’s no way to export the logbook that I can find. Basically data only goes back 90 days. I know there’s a way to share with physicians in the app, but my doctor’s office is not a member and they don’t have enough patients to become a member.... I’ve gotten a bad sensor in the past and customer service was prompt in sending out a replacement. So no complaints there.... Overall I like the product and app, just think app could be improved.

I hope I can change this review. I placed a monitor on my arm and waited 1 hour for the App to scan it. After one hour the App said “you need a new scanner”. I rescanned the sensor and I am waiting another hour. I am pretty sure it will say the same thing. Reading the reviews I see some messages saying that you have to do the first reading with some sort of reader (which I do not have). In any case, how stupid is that if true. I re-read the instruction on the sensor and there is no comment on that. In any case, why do I have to buy a reader? If this App is worth anything, why force people to buy a reader? Update: I called and was sent a new one. I could activate with the phone only and it has been working for 2 days. My problem now is that the readings are all over the place. I understand that intersticial glucose is different from blood glucose, but I had 104 in the phone and 147 on the blood. Also there are some low readings like 66 that are totally off. I don’t even have diabetes or inject insulin (prediabetes). I will update. For now, I went from 1 to 2 stars. Update 2: Day 3 is getting better. The values are less crazy and smaller differences from blood glucose. Increasing to 3 stars.