Yango Wind

Are you trying to cause the app to fail? Because other wise the decisions made when creating the new app makes no sense at all. Why have you removed the scooter locations from the map?! What are even these marked areas on the map?! There aren’t any scooters there so it’s not that. And even if that’s the case and it is in fact scooter locations and it was a technical issue, why do I have to guess that’s the case? You had a big button press here to unlock, can be any simpler than that, why remove it for the overcrowded bottom sheet? What’s up with the empty hamburger side menu?! The app is very beautiful but the UX is one of the worst I’ve seen. Scrap that revert back to the old app and go do your homework on UX and what made the old app convenient, then come back with a version 3.

If you encounter no problems everything is good with this app and service. However, if the scooter is defected you’ll still pay for the ride and have to request for a refund. Also this process isn’t intuitive in the app… And finally, the “contact us” not working most of the times, so you won’t be able to request the help you need. There are very services out there

I could have died since the handlebar just broke into 2 pisces during the ride. Called the customer support to inform and ask them to stop charging me. I’ve told that they would come back to me in a week!! So what meanwhile? Oh - you just take it to stoping area. I’m injured- are you crazy? The answer is: there is nothing I can do - I’m only customer service. So , when something happens - you’re on your own!! Beware