App Profile: NESN 360

Let's go B's

Rating: 3/5

I mostly use this with a Fire stick 4k and when it's working it's not bad. You open the app, click on the Bruins game and if the game has started already you can choose to watch live or start from the beginning. Generally the fast forward, rewind and pause works well enough with no issues and you can get through an entire game. Having said all that, when things aren't running smooth, this app is like a stubborn teenager and will not cooperate. An example would be tonight's game against the Lightning. I opened the app around 7:50, had to mute and look away because it always starts live even if you choose watch from beginning. Usually this works, but not tonight. I tried 3 times to watch from beginning and it kept playing it live. Tried rewinding and all that did was buffer and go back to live. I missed the first half of the period, then the app quit, had to restart. Has a pause functionality but when you unpause, it plays live. Oh yeah you have to be careful towards the end of the game. If you're not caught up to real time by the end of their broadcast it cuts out and immediately sends you to Bruins overtime live. Overall it's not great because the coverage is so erratic. It's buggy as heck and frustrating at times but I'm willing to put up with it bc I love the Bruins and I dont want to shell out $90 per month for Fubo.

mlaurence

Rating: 3/5

I’m so glad that NESN came up with this app. As a cord-cutter, I hated losing access to my Bruins games. The NHL app, for a fee, gave me nearly every game except the ones I really wanted to watch. People complain about the price, but when you consider cable TV economics, $30/month is not unreasonable, and overall it’s a big savings over the cable TV bill. However, this app has problems. The worst for me is at the end of commercial breaks. It frequently gives me a black screen, and I never know if I need to restart the app or just wait it out for the cable feed to catch up. Too often, I wait, restart the app, then realize I just missed 2 minutes of action. No other app gives me this problem. For $30/month, NESN should do better. But like I said, I’m glad NESN 360 exists.

mx6789

Rating: 1/5

So I bought this service after being fed up with Directv’s absurd prices, and while it at least loaded on my Apple TV, the iPhone app wouldn’t play because I was “outside New England” (I am not). Automatic dealbreaker if I can’t watch on my phone, so I cancelled. Like another commenter I’m right outside Hartford CT and I tried on WiFi, data, redownloaded the app, and nothing. NESN even has a site where they tell you if you’re in the service region based on your location - they got my location right, but said it’s not within New England! What?! And no I’m not going to contact customer service because I already did and it was clear they were not going to help me fix this issue, only blame it on the internet provider. YOU, NESN, should contact your own product development team to fix this app because there are plenty of people like me who want to pay this price for a working app but they’re not because it’s broken. You are throwing away free money here and I find that embarrassing. Please… you’ve got 4 months or so until baseball starts again so you should probably make the most of that time and work out these issues. Spring Training Edit: Hi NESN, I would literally be purchasing a subscription TODAY if your app worked but it appears it’s still broken, so I’m gonna have to get DIRECTV instead. Leaving money on the table here guys.