Paycom

Paycom is a self service dashboard that puts your pay in your hands and allows you to have security and ability to check over your payroll info and allows you to instantly see mistakes or correct them. You no longer have to go to a manager who os wearing 100 hats and is dealing with 200+ employees that maybe a little forgetful and remind them all week that your punch is wrong or forgotten. It’s beneficial for employers too because they now can allow you a little of the responsibility and they can just review- I’m sure this is time and $ saving as well. No more post adjustments or waiting on out of period pay- paycom solves that and makes it fool proof and effortless! It also allows the company to post communications, trainings etc. it’s a one stop shop to get the info out to the masses that way no one “misses” any info if maybe they were sick the day you had that staff meeting! Thoroughly enjoying the ability to review and confirm my pay is right and all communications can be checked in the same place! Every place should offer This!

My wife works for a larger company and they also use paycom which is how I came to hear about them for my business. My wife bragged about how they were top notch, detailed, and had great customer service. When I was first signing on with paycom, that is exactly what I experienced. Their customer service, onboarding methods, and just being there to help in the beginning was top notch. They explained everything to me, walked me through it, and were there every time I needed them or if I had a question. After the on boarding process was done and I started running payrolls on my own; that all went totally downhill. I’ve been with paycom for about 5 months now and when I have a question now; my designated customer service rep is nowhere to be found. I’ll send an email with a question and I may not hear back for a week, and sometimes; no answer at all. I’ve had to reach out multiple times before to get an answer. The only person that can get things done and handled for me was the person that onboarded us in the initial setup. Customer service definitely needs help after the onboarding process. I was so pumped at first to find such a great company in the beginning but that is not the reality of how they run their business after onboarding. My wife’s company is also always frustrated with them and are thinking about switching. If it were not such a hassle to switch payroll companies, I would’ve already switched. But I’ll switch if nothing changes.

This app is easy to use for time punch management, however there is an issue with trying to edit any distributions. I am able to edit my main bank info with no problem. When I try to edit my distributions the clear fields option is not highlighted and will not allow me to make any changes. I have tried to contact my HR to troubleshoot and was told he wasn’t able to make changes and I needed to figure it out. So upon trying to figure it out on my own, there is no customer support for Paycom. I tried sending an email request to Paycom to schedule a meeting and was sent another email which didn’t address the issues I’m having with the app. So essentially, don’t add any distributions. It would be a million times easier to just transfer the money to separate accounts on your own time. Update- I think it’s important to leave my original issue in my review as it shows the process taken to get the issue resolved. After the app developer contacted me and I was able to explain the issue. The app developer was able to get in touch with my employer and guide them on how to make adjustments on their end so I can edit my distributions. I won’t give 5 stars, because I do think that there needs to be an easy way to contact support for employee troubleshooting. I did update my review to reflect a 4 since I greatly appreciate the contact from the app developer and their communication with my employer to fix the issue. That shows a lot!!! Thank you for the help!