Reach: Fast SMS Text and Email

This is a great app for organizing all of your contacts for small businesses and sending out mass text messages to groups of people.. Unfortunately, in recent years, and after doing updates with the newer phones, this app is running terribly slow and has bogged down to the point where you have to stare at your screen before the arrow turns blue where you can push it to send out the next message each one one at a time.. Sending out the messages one of a time was never a problem when it was moving efficiently.. years ago but it seems these days it’s not running or sending fast at all not sure if there’s a fix for this or not I’ve done all the updates and it does not seem to improve.

I am a student pastor in a church of around 120, 20-25 of those being students between 6th grade and graduation. I was using our church management software to send mass texts, but it was very cumbersome, would not send the message if it was over 160 characters, could not attach images to the message, and most importantly the text came from a five digit number that wasn’t mine, and I couldn’t see responses if the responded directly to the message. Then I found Reach, it comes from my number, (which I was already using Google voice) and it will interact with students who don’t have cellphone numbers through WhatsApp and iMessage! Brilliant! Worth $5 a month! $60/year out of my student ministry budget to have meaningful personal messages to my students that will actually engage with is a small price to pay for the flexibility and results! My one suggestion, give us a feature update to the app, that if we are using iMessage to contact someone, we have the ability in the app to choose which email or number it comes from without having to go to the iOS settings! But even this is just a very small inconvenience!

I have been using the Reach app for a week now and it is working like a charm. I used a different app for many years, stopped using it and came back to use it again and it was a disaster. Reply messages to me were seen by everyone. I stopped using that older texting app immediately. I went on a three week hunt and was so happy to discover REACH. As I read through reviews I noticed other apps were having the same difficulty as I had with my easy group app because of group texting limitations by Apple and the carriers. I even called AT&T to see if they had a product I could use. Mine is not business related and I wanted something affordable and simple to use. They had nothing to offer me. The IT support with REACH is outstanding. Sergio answered questions every day for two weeks straight. I never felt any frustration in the emails and he offered to step me through the process by phone which I didn’t need because I got it all working. I realized I had two apple ID’s which I didn’t know I had. I had four devices and they were not syncing. Sergio was gracious in resetting my account several times until I got it all worked out. Then I had some trouble with google voice which allows for messages to be sent automatically. There was a bit of a learning curve with that but with Sergio’s quick responses I was able to work that out too. The app handles just like expected. There is a subscription price but it is very very affordable. The customer service I received this past month was worth a full year’s annual subscription. Most other products cost much more and they’ve been having the same trouble with the amount of texts they can send out too. Thank you for an excellent product! Cathy