GotChew - Food Delivery

I am disabled senior citizen. This service that is available for me to enjoy food from many local restaurants and eateries is beyond amazing. I am very blessed to have this option available for me!

We use Gotchew very frequently. It was a key service during the quarantine and continues to serve our family. I have given several gift certificates to family members and that process is really easy, both purchasing them and for the end user. The variety of restaurants is very good, some of the area’s finest, and we have had only one or two small issues in the years we have been using them which have been easily resolved every time. I also like that it’s a local company started by young entrepreneurs. Please support so we can continue to have nice things and spread the word!

Rating the app itself 3 stars but the delivery service is always 5 stars. I just wish the app had a gps tracking system so I can see exactly where my food is or when the driver is picking up/arriving. I know you guys send out notifications but visually being able to tell how soon your food will arrive is much more user friendly than waiting for the notifications and guessing how long it will be until your food arrives. DoorDash and UberEats both have similar tracking systems and those features are awesome. I prefer to order my food from GotChew anyway. You guys have more reasonable delivery prices, better customer service and I would rather help support a local business and just figured that adding some sort of tracking feature would help you guys stay competitive with the larger food delivery services. Also if you could fix the issue with the my orders section. It really doesn’t update and never shows any of my current or past orders. I know it says to sign out and back in but sometimes you must do this multiple times to get the orders to appear and sometimes they never do no matter how many times you try. A little annoying and frustrating just because I don’t know if my order was accepted or not until I receive a notification or go log into my email and sometimes it’s not until 10-15mins after the order is placed on the app. Not trying to be negative just trying to give some constructive criticism from the customers point of view and help you guys improve your app.