BoxLunch: Pop Culture Gifts

The app never reflects the amount of items in the cart. It will show a number indicating a number of items in the cart but then it will give an error saying empty. Items will state they are available and then you can’t add it to the cart. The app errors out often and lose all my cart items. It continually crashes while trying to place an order, takes the rewards and uses gift cards without actually placing the order. You have to contact customer service to undo all the issues. At least customer service is very helpful and friendly, right?

This app is great for taking your money and pretty much nothing else. It’s a fun way to window shop I guess, since it is way easier and faster to load than Boxlunch’s mobile website. But if there’s items you want, good luck finding them in stock. As an online store, BoxLunch itself leaves MUCH to be desired. Has links for exclusive products up and pretends you can still buy them even though they’re out of stock. (Can’t ship to your address, or pickup in store. If I can’t receive the product what exactly am I paying you for?!) Also appears to be inventory mismanagement across the website and stores, as I found a pin that has been out of stock on the website for weeks at a local store just yesterday. App claims I have reward coupons, but just tries to automatically apply them to my cart it doesn’t tell me what they’re for or when they expire. Oh, and if you try to reach out to BoxLunch directly through their email support, there’s a severe character limit so you can’t even explain the problem completely, and if you’re in this app it will say “can’t submit, blank captcha.” You didn’t give me a captcha in the first place, and this is YOUR app, blockheads. Try a little harder.

Much like a Hellmouth, black hole or an oubliette the Hot Topic and Box Lunch apps are stuck in a demonic limbo of uncertainty when it comes to the track of your orders. I have expressed my concerns with both never showing my items are shipped to customer service and it is really not a big deal to any or them as they know there is an issue. Sad part is now I have to call the stores or customer service to check on my purchases as if these companies are my child. Just found out my item is at the Lunch Box store AGAIN and never received a call or email. I first had my issues with this app during Black Friday in 2016, 2017, 2018 and 2019 (a reoccurring pattern). I order an entire was lost and magically found, which was stressing, since they were Christmas gifts. Needless to say the tracking is horrible and I have to deal with it every time I ship to the store, there is noway to track, nor do they give you the ability to track your items. I was informed my item has been at the store since May 14, 2019 and I found out because I was sent a survey about how I liked my item, that was on May 30, 2019. Today is February 29, 2020 and I am still getting the same old song and dance. The developer and company for BoxLunch and Hot Topic need to get on the ball a fix this issue on both apps before they lose a customer. Oh and I know I will get the same response here from customer serve/the app developers to, “contact us so we can resolve this”. I think four years of my input is long enough and you still haven’t fixed the issues. On a positive note, they can take my credit card payment quicker than a New York minute, so your payment transactions are working perfectly.