Saudi Ride Hailing : Kaiian

I used the app to order a taxi. It was showing 3 minutes before pickup. When I order I was given a taxi that 30 mins away from the airport. I tried to cancel but they said it would cost 5 SAR. No problem. I thought I would be able to get my money back and try a different car. Nope. No I’m stuck at the airport and I can’t get a ride because they will charge a full ride and not give your money back even if you cancel. Just stick to Uber or Careem.

I keep getting calls from people saying they are from this company and often get them after midnight and from multiple people but did get a call during the day. They claim that my number is on the account although this is a number I recently got and is less than a month old. I tried downloading the app now in hopes of creating an account so that I no longer get calls but can’t get past main screen. It wasn’t able to find a call center to reach out to in hopes of resolving this problem.

Clean cars, fast delivery, nice drivers, good app. Happy that people from our country created such a nice service. I like Kaiian and all my family use it. Especially we like that Kaiian is working in 30+ cities. We always use it when we travel