mySAGOV

Where has all the money gone? The “App” is extremely glitchy - when it works. Password resets are impossible, even when one takes the time to visit Services SA, they cannot do anything to help despite their best efforts. From an IT standpoint the “App” is a joke. Every single time it asks me to login, it just takes me around in circles until it seems to “have had its fun”! Completely nonsensical operation; whom did you hire? Empirically not anyone vested in coding!! It is an embarrassment to our great State & should be overhauled by a competent - not corrupt - team. I am annoyed and disgusted!! Most people I know never bothered to check-in because they were sick of holding up lines just because a Statutory Government App doesn’t work!! I wrote that during “The Epidemic”, sorry, Pandemic. Now Feb 2025, I cannot say that the coding has improved sufficiently - not for a Government site”. Frankly it is embarrassing, extremely. For well over a week I was not allowed access without excuse. I have been told in no uncertain terms by Services SA an several actual Police Officers that I am able to use this site 100% of the time, for identification purposes et cetera. This is empirically not the case when the mySAGOV states that it ‘cannot sync’. This puts me and many others in a position where we shall be fined, all because the same government that they are working for is seemingly doing little more than revenue raising - that is how any one with more than a double-digit IQ would surmise. If the government site is not working for over a week, we deserve notification!!!!! NBN, my ISP and virtually everyone else does provide pertinent and timely updates on their services, why cannot the government? I had no choice but to give 1 star, I would give less to this ill-coded, clearly not checked and definitely not verified in the approval phase. Yes, I have worked under Official Secrecy for our DoD, ETSA, et cetera so I understand how Controlled Documents work and I can say with absolute confidence that such a platform would not pass scrutiny. If you force us to have it and use it then make it something that we can actually use, not just a headache that may lead us to expiation notices. That does not make sense to the conscious.

My husband and elderly father don’t have data access on their mobile phones, and so whenever I go shopping or to appointments with either of them, they have to sign in manually. If I use my app to sign them in, then the next time I sign myself in anywhere, I have to enter my details in all over again (a bit hard when I don’t have my reading glasses on me!). When travelling recently in the Northern Territory and Western Australia, I was able to add extra people to their check-in apps — whenever I used their apps, I could simply tick a box to include whichever person was accompanying me. I only had to enter our details once. It was so quick and easy! PLEASE can this facility be added to the SA app?

So I originally got this app because it could be used to remind me when my car rego was due. But after using it for some time it’s come in a whole lot more useful than I thought. Using this allows you to have a digital copy of your drivers license wherever you take your phone, show you what vehicles you have registered and when their rego is due to expire. It’s great to have without having to worry about when your rego or license is due to expire because it shows you right in the app.