Mahjong Deluxe 3 Go

Have tried to reach out for app support from developer on their website but the support option does not open. Have tried several ways of requesting assistance to no avail. I am hoping the Developer will see this and respond. Love this game and have been playing it for a number of years. I have purchased it as well. I have them game on two devices. Both are iPad Pro. On my older iPad I’m able to turn off the timer, but not on the newer iPad. I have deleted and reinstalled the game but still am. To able to turn off the timer. Can this be fixed? The timer is so irritating to have running the entire time while playing.

This game is beautiful to look at and has many different games and levels, but it frequently fails to respond to taps to the point of having to punch at it with my finger. I would like to have given 5 stars for the beautiful graphics and colors and the variety of games and levels, and sometimes it is very responsive buy totally unpredictable. Another problem to me is that the supposedly easier levels are more difficult than the harder ones and apparently one cannot raise the score in the lower levels, you’re just stuck at the same score no matter how low it is and apparently can’t “improve” I deleted it because the version I had didn’t have score reset, and when I downloaded it there was a score reset - thanks for that - but now I cannot find a way to mute the music and have to mute the iPad to stop the music

I am stuck on a level 3 game with no moves that I can see. There are about 50-60 tiles left with 26 being visible. Only 14 are playable and no match. Why is there no “hint” button? Why no manual reshuffle button. (I finally did find a move but after a half hour. I could have used a hint and gone on sooner.)