Earny: Money Back Savings App

So when I first started to use this app I really loved it!! I mean who wouldn’t? An app that is linked to your card so it knows what you’ve purchased and tracks it to see if the price of the item you bought has reduced in price and if so they make sure you get the difference back of that!! That’s awesome! But then I started to notice a little while back and is still continuing to do this, is I enter in my card information in order to “activate price protection” and submit it and then I’ll go back and look at the item and it never saved my card information so it still tells me “activate price protection” for every single transaction. So it’s not saving the information like it should in order to receive money back. And it now shows the wrong information for the “card ending in *xxxx” I have tried updating card info to see if it would link the correct card back on all my transactions; didn’t work. I even tried deleting and re-adding my card info; that didn’t work either so needless to say this app was amazing but unfortunately now it is useless for me since it’s not working like it should be. I’m assuming it’s a bug they need to fix on their end of things so hoping they do that quick so I can start using this app again and activate my subscription because I refuse to pay an annual payment on a subscription for an app that doesn’t work properly like beforehand...

Really haven’t given this app its all, meaning I haven’t added credit card or anything else put downloading and signing on, I understand a app or business needs to make money but the more I look into this the amount they charge so far has stopped me from going all in, I appreciate the .67 cent savings, but I wrote this to save .16 and more of the point, had this app just there for about 6 months, I will look into it more and see how much it will benefit me. As of now I have been using another app that doesn’t cost or charge anything, seeing the difference between the two, sometimes paying for a service is better. When it’s .10 and .25, who knows, I will rate again when I give this app more of a chance by going with everything it has to offer just really hesitant when you have to use credit cards. That is way to much of me monitor so I am not getting ripped off for .67 in savings or the average $280 a year, guess I need more trust. Other than that thank you for the savings and I will look more into it.

Having been an Earny user for about 2 years now, I can honestly say that the last few updates have improved this app tremendously. I used to always have issues linking my credit cards which invariably caused me to miss out on potential refunds. However, this issue has been resolved as of this writing. Another now-fixed Earny glitch was now pending refund claims seemed to get stuck in claim-limbo and would show as pending for months and months with no change in the claim status, let alone actually getting users their money back. Now, if additional info or user action is required on an Earny-initiated claim, you get an email with clear, straightforward instructions that breakdown what the user must do in order for Earny to move forward with a claim. Sometimes it’s as easy as copy-and-pasting some text into an agent chat or email and hitting send... My only suggestion to improve Earny at this time would involve clearer directions or communication to MasterCard users after they’ve submitted the requisite PIN to Earny; I received 1-2 emails from the MasterCard people about my claim after Earny got my refund claim PIN and thought that I was going to have to do more work and respond to their documentation requests myself. Fortunately, Earny took care of all that FOR ME because I likely wouldn’t have pursued the matter on my own and ultimately would’ve left money on the table.