17hats

This is a miss on 17hats part. So we take calls from clients and should be able to book appointments for them over the phone, and if they’re already a contact or have a previous project with us, we should be able to go to their project page or contact page, click booking, select the service and have their information like name, email, phone number etc; automatically populate into the booking system, but NO, all of this is impossible to do with 17hats. There is no way to book clients without going to the external booking page, and having to ask them for their information all over again, which looks unprofessional especially if they have a record with us, there is no way to override booking the time internally. The scheduling part of this system is sloppy. I will update my review if this changes.

For the most part the app works great for on the go client and event management. However, I’ve noticed that it ended up glitching quite a bit. For example, when I go to open the app, it opens and then immediately and I have to open it again. Also frequently and I am ready to send an email. It locks me out and I can’t hit send or save or clothes or anything. I have to completely shut down the app and reopen the client and resend the email. Sometimes it takes 2 to 4 attempts to actually get it to send

For some reason when I accept bookings on my 17hats app on my phone vs. on my laptop my clients start getting every correspondence double time. For example: 2 of the same invoices which is extremely stressful to our clients. With how much we pay and the time we have put in trying to make this program truly work for our business, we are pretty frustrated by how unprofessional this issue makes our business look. I’m doing nothing different on my mobile app than I would on my laptop to accept bookings and start workflows. Going to make another complaint, but this has happened multiple times now which makes me not want to use the app all together. I’ve done lots of trouble shooting to see if it was a “user error” but it’s happened again and I was so careful regarding what I clicked. When the app works, it’s great! I genuinely like using 17hats, but apps either work or don’t work, and this issue is intense enough for me to no longer rely on it. Fix the glitches and I’ll be back on the bandwagon.