Takl - Home Services On Demand

I would give five stars because I really enjoyed my experience with the app. I had a great experience setting up my account. Creating a chore and getting a provider out we’re a breeze. Mark came out and did an unbelievably wonderful job mowing my lawn! BUT I am still somewhat unfamiliar with the app, so unfortunately, when it came time to pay I missed the part where I could rate the service and leave a tip!!! It let me continue to pay the base amount without rating the service or ensuring I wanted to leave no tip!!! I get that this was user error, but there should be a check built-in to the app to ensure that you are okay paying without leaving any amount of tip! There should be a check built-in to the app to question if you don’t want to leave any rating at all for your service! After I “chatted” with tech support, I was able to have their finance department add on a tip after the fact which is good because Mark deserved it and did a wonderful job with the lawn. But I cannot give him the five stars he deserves which I’m sure would help him on the app in the future. App developers, please read customer reviews and address these issues!!!

Giving a “one star” is too high. I am almost one month into the application process to be a provider and cannot get the process to complete (FYI...Providers have to pay a $30 fee for their own background check). The “Help” feature in the app also does not work and will not load. It actually loaded the first time I tried to use it but there is no record of it. I had to find my “Welcome” email and go around the app to get to a chat room help desk. The agent I was connected to could not figure out why the app would not submit my request for background check nor had the ability to override it and process the request manually. Her only solution was for me to install the app on my computer and bypass the app on my phone entirely to complete the process. Huh??? What’s the purpose of a mobile app that only works on a pc? When I informed the agent this was unacceptable and I wanted to speak to someone in management now, she told me she would forward my request to them and they would get in touch with me at a later date but did not know when. So....the app doesn’t work, help desk can only be reached outside the app, help desk can’t figure out the problem nor can they fix it, and management will get back to me at a later date. The resolution, if ever found, needs to be one heck of a Quality Service or we will have to consider other alternatives. I am EXTREMELY disappointed.

As a provider, I made a good deal of money at first, then a really really spoiled rich woman insisted I hung some pictures crooked in her house....four days after the job was completed. She was so happy when it was done, took pictures, offered me a tip, ( which I had to refuse) said she was in love with it!! Then four days later she sentenced a dozen text messages with pictures of a level she had bought and placed on top of the pictured stating everything I had hung was not level. Looking at the pictures I saw the level was actually reading a horizontal level!! It was perfect...what SHE was looking at were all the bubbles....the vertical and horizontal. She thought they were all supposed to be in the middle. I tried to explain this to her without being to rude to the fact she didn't understand basic physics!! Very frustrating . She wrote a horrible review of me. Now no one will hire me. I saw my review when a friend of mine listed a task she needed help with. First I wasn't notified if the job until about 4o minutes after she listed, after four other providers had already stated they were available. So if they say it's equal, it's not. There are preferred providers who are notified way before others. If they refuse the job it trickles down the line to us peons. Wish we could write reviews of the crazy customers you have to deal with. I hate this happened because I was enjoying takl and was making good money on the side. One bad review, and you're done.