BlackVue

App is completely unusable! Newest version now wants access to location and your local network… for what? The BlackVue app doesn’t even appear in iPhone settings if you look for it to try to adjust settings as prompted when attempting to open the app. We just need to be able to access our videos locally through the app! NOBODY needs or wants an account or cloud service or giving you access to our locations just to use the product WE ALREADY PAID FOR AND OWN! The app worked just fine for years PRIOR to their requiring you to have an account just to view your own videos on a camera the USER ALREADY PURCHASED! These cameras are already expensive and now they’re utterly useless because of this ridiculous app! The incompetence of the leadership and developers at this company is disgusting! Take a lesson from the other cheaper dashcams that actually do the thing they’re made to do and don’t constantly make their app worse. Make the app useable and stop changing it and requiring an account, cloud, or permissions for things that were never needed before! If you’re considering buying a dashcam system from this company then DON’T BUY IT! If it was possible to give this app negative stars on its rating we all would! Do better BlackVue! This app and its constant changes for the worse is unacceptable!

I’m changing my one-star review because I realize I was frustrated. BlackVue support did reach out to me with an offer to assist. However, the billing service for the SIM card included in the package wasn’t functional after repeatedly attempting to update my billing information. I’m hopeful that this issue will be resolved. After an automatic firmware update (even though my data plan still shows cancelled), the live view function resumed working. Unfortunately, after the update, the camera started beeping loudly and randomly while driving. This turned out to be a setting that had inadvertently changed during the update. I believe there are two essential services you need: the Fleet Service (or at least that’s what they appear to be transitioning or promoting customers toward) and a data plan for the SIM card.

This app is a disaster. They keep resetting the 1-star rating reviews for their app. Blackvue, make a good app and everyone will give you a good review. This company is working against itself. Go for Thinkware cameras. Very annoying notifications to subscribe to paid plans. Blackvue changed the notifications from nagging you daily to weekly. It shows how desperate Blackvue is. The cloud plan is not worth more than $1.99 per month. Also the Blackvue cameras are power hungry in parking mode. They need to be a lot more efficient in power consumption for the cloud service to be worth considering. If you have a battery, it is not possible to access the battery unless you have an active internet connection and logged in. That is very backward thinking. We should be able to access the battery offline too. The previous UI was a lot better even though it was not great. The new UI even after the recent fixes is still very annoying and requires navigating various menus to access what was possible to do with one click in the previous UI. Even one star is too generous for this app. I have 2 900x cameras and 2 batteries. That is almost $2000 spent on junk and spam. I will not recommend any Blackvue cameras to my friends because of this app. I suspect many users are not aware that their videos are being shared and can be seen by other users. This company is on a self destructive path by not listening to its current customers.