DigAlert

I’ve been using USA since the 80s. One of the simplest entities for a great cause which I’m sure over the years has saved billions of dollars in mishaps, not to mention the safety aspect. I have a certificate from 1987. However today, I spent over an hour trying to log on send a new ticket for some upcoming work I have this week. Maybe I’m too old, but I wasn’t so impressed with the website or sending a new ticket online. I think I’m going stick with what I know works flawlessly. The good ole telephone. And notepad to write down my ticket number. 👍🤨

My only thing to add about this app is that I wish it had saved the ticket number for you like in some history tab or something. I didn’t get my responses all in the same way but getting them was the most important thing to me.

I am a plumbing contractor and perform many excavation jobs for sewer repairs. All I am interested in is a way to find out once my site has been marked out so that as I know once it’s safe to dig. The problem is none of the members respond through the app, so the only info the app gives me is a list of who should be doing the mark out followed by ‘pending response’. The contact info for those utilities is not even given so I can call to confirm if they’ve been out. Unless DigAlert requires them to respond properly this app is not useful to me. Getting a quick response is very important to me, the majority of my jobs involve homeowners who have a non-functioning sewer line. When it’s been 3 days and I still haven’t had a single response, you can imagine that the homeowner begins to get very frustrated and wants to know when they can move back into their home