App Profile: LCI OneControl

casademike

Rating: 2/5

This app has good functionality and generally works for me. However, there is something seriously wrong with this app. I noticed my iPhone battery was running down quickly. For days it was showing it was almost constantly running in the background. Sometimes 22 hours out of a 24 hour day. And since it’s winter we’re not even using our RV so I have not even opened the app in months. I turned off background app refresh. But that didn’t stop it. So then I did some reading and turned off location awareness as well. After rebooting my phone. It went away for a few days and was not running I. The background. Now today it’s back showing it’s been running in the background for 11 hours and has taken 7% of my battery. I can’t lock it down any more to stop it. So. Ow I’m considering just deleting it.

JoniGroenenboom

Rating: 1/5

We’ve had our trailer for just under a year. This is the most inconsistent app I have ever encountered. I work in technology and the fact that such a well known company in the Rv/travel trailer component industry has produced such a poorly performing application is appalling. Dealers of all types and brands are selling these amazing technologies in the Rv like backing cameras and tire sensors but the application to monitor and control them never work. We have attempted to troubleshoot, our dealership has attempted to troubleshoot. We’ve tried different phones, updating the app, disconnecting and reinstalling time and time again. Lippert should be ashamed of themselves. Stop trying to sell all these technologies when they don’t work. My guess would be they’ve never actually done any ux/ui testing out in the world where Rv/travel trailers are. They need to hire someone that knows what they are doing to redesign/develop this application and the components that are meant to be connected to it. They need to get feedback from the users on how it actually works in real life scenarios, not just what the app looks like. I can’t believe there isn’t a class action lawsuit against Lippert for selling a product that doesn’t do what it’s advertised to do. Ultimately, what’s going to happen is someone is going to be hurt by relying on the app that isn’t functioning properly.

Greg4544

Rating: 1/5

I have had the phone app feature since I purchased a fifth wheel in 2015. App worked most of the time. Then I purchased a 2021 fifth wheel and again it had this same feature. Had all the same components as my 2015. So after first year with my 2021, and app working as it should, they changed the app. Went from a blue back ground that looked and functioned nice to a black and white. Looks like an app that was developed in the late 90s. With this new app came constant problems. One slide will connect and work and the other will not. I have to either use the manual switch or the LCI control panel. Same with my awnings, one works in the app and the other does sometimes. Then when you scroll down it shacks and jerks. This is a terrible app and I am like most other individuals who have commented, we pay a lot of money to have these features and expect them to work. If there was another company that could be used I certainly would try them over this crap app. I wish I could figure out how to get the old version back. At least it worked 90% of the time. And I can promise that if the app causes a failure in my rig or damages anything, I will certainly have a law suit. LcI, make it better not worse. Not sure who is in charge that allows this to continue at LCI but they sure are getting paid for designing bad worthless app.