App Profile: TwinStar Mobile Banking

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Rating: 4/5

The new update that was done on this App is not the best, It still allows you to do all the same things the old update did but this update has some features that where removed and or don’t work the same, such as, the old update allowed you to see what was pending in your account a day or 2 before actually processing, so if I knew a payment was going to go through I could make sure there was enough cash in there before it went through, but now it just processes, and I manage to get overdraft Fees all the time, and I gotta call to get those fees removed every time, which is very annoying, the second issue I have with the update is, Every time you make a payment or purchase something, it will show the last card or last account to have activity in your feed, so I always look at the wrong account when I want to see what I have left to spend, the last issue is that when you open your account to see all your account, it doesn’t display the correct amount in which is in your account so you have to click on them in order to get them to refresh and tell you the exact amount.

Silas 39

Rating: 5/5

Those ladies at the hoquiam Washington location are the absolute best in the business I have never ever ever been treated better than with the most beautiful precious amazing caring loving and kind and understanding 👌🏼👍🏼🙃 cannot say enough there isn’t enough words to describe these beautiful precious Angels 👼 their sweet and so happy 😃 to be seeing you haha 🤣 no really honestly please pay close attention and then give them angels 👼 a big fat thank y’all and a fat raise and bonuses they absolutely definitely deserve them they are so so very much sweet and awesome 😎 thank you 🙏 I love Twinstar and the beautiful precious little ladies that are always working so hard for me already and they go above and beyond every single expectations you may have!!!!!!!!!!!! Thank you 🙏 all very very much!!!!!!!!!!!!!!!!

V.G.E.

Rating: 2/5

They recently updated this app and it is super annoying. I have multiple linked accounts with a family member, before the update I could use my login and know exactly which account was mine (because it stayed in the same spot) and it was updated on the first sight of logging in. The new update makes me click into my account to see what I actually have to spend, because it won’t update on that first page. The order to which the accounts are displayed are now the most recent used. So most of the time I have to search for which account is even mine, and I’m constantly seeing what my family members are spending instead of my own. If there were a way to fix and change the setting of this, I’d be happier. But now I’m just annoyed every time I check my accounts, which is also multiple times a day. I’ve been a customer with this bank for over 15 years and I’ve never had anything to complain about until now. I love this bank and it won’t make me switch, but I hate this new app update.