Revv - Self Drive Car Rental

I am writing this to raise awareness among the folks booking car with Revv. My experience with the car I booked had enough number of problems to start with: 1. Foul dirt like smell in the car all the time. Seems like someone carried dirt or rotten meat. Customers should not have to go through such experience. 2. The automatic window was not working which is dangerous for parking the vehicle. when I reached support , and local maintenance , I was asked to get this fixed at local mechanic. What kind of service is that? 3. All the tyres has air pressure around 10 or 8, which I needed to get it fixed. Until I wasn't aware I was driving with this dangereous situation. Not at all acceptable. 4. The condition of car is pathectic to start with and support had their tantrum and no intentions to help. With all that said, even to reach the customer support to get this resolved I needed to reach out to them multiple times. And when talking to local maintainence I was told that they don't have driver so if the car needs to be changed I need to bring the car at their preferred location which was 2 hours from my place. I would very politely ask the Revv team to do better. Not a experience I would have hoped for based on my past bookings with Revv.

I have loved using Revv every time. Their customer service is excellent. Booking is smooth, customer support answers in no time and are always prompt & helpful, pick-up & delivery executives are nice & professional, and their refund process is timely & fair. The only area they are lacking is in the car cleanliness. Cars are often dirty and cannot be cleaned even by the delivery executives. I have complaint multiple times and even placed special request at the time of booking but on-ground cleaning personnel do what they do. Nobody seems to have control over them. It’s the only area they are lacking. Otherwise, they are a great provider and it’s their service that make me want to go to them every time.

I have been using Revv cars for more than 2 years now. They have wide range of cars in their inventory compared to other rentals like Zoomcar. I have got the car what I have booked for 99% times. I would definitely recommend this car booking app to others confidently.