Travelex Travel Money

When is the App going to be fixed. I’ve called the customer service number repeatedly and they offer to assist me with my balance and reloading but I don’t want to reload if your system still isn’t secure.

Seems like every time I turn around there is a problem with this app. Can’t put money into a card because their system is down. You have to jump through hoops to try and put money on it seems like. And now the app in general is just down? With no explanation whatsoever than a one sentence blurb in the explanation of what the app is. I’m just glad it wasn’t down while on my last trip so that I could keep up with my funds while on vacation. I’m not happy now though that I can’t just use the app to check my account for what I had left. Plus there’s not even any explanation that they are working on the app in hopes to have it working again. I love the convenience of this card and the app, when it works!

When I log on it shows no balance or activity on my card. That is frustrating when your in a foreign country and it is your primary source of money and spending. So we have to keep a close eye on how much we think we have spent and guess at when to reload. Reloading is also cumbersome because even after logging in you have to supply a lot of the information again like passport details and credit card even though you checked the save my info. Hopefully this is a short technical difficulty with the app because it is frustrating.