Interra Credit Union

The old app provided the maturity dates on CDs. The new one does not! I had to call Interra and ask about the maturity date. I was informed that I needed to write it down. It doesn’t mature until October. I have a Flex checking account. The old app calculated how many transactions and the time period required to reach 20 transactions. The new app does not! I was told by Interra I actually have to physically count my transactions online?! I would give the update a zero rating, if it was possible. Considering moving my money to another credit union that the online app gives more info.

I like the app overall but one thing that really bugs me is that you cannot print from the app. When you go to the activity center and look at a transaction there are times that I would like to print the transaction. If you select Actions in the app the only option is to Copy and a blank line where another option could go. If you do the same thing on a laptop there is a Print option also where the blank line is on a mobile device. When I talked to them about it the answer was ‘Why would you want to print from a mobile device’? Maybe it is just me but I print from a mobile device a lot. So as a work around, if I do a transaction in the app, I have to log onto the web version and use the Safari print to get a copy of the transaction.

Well. I use to do 99% of my banking through the app. Now it basically just serves as a way to check my balance and transfer funds here and there. Why? Well they’ve put lots of caps on what you can do. The biggest bottleneck for me being the amount you can deposit each month (I mean yay for me, that I make so much money I’m not even allowed to deposit it all). Sounds like a good problem I guess. So now instead I go in to the bank and it usually takes the teller about 20 minutes to do what I use to do on my phone. I wonder what costs them more, paying the teller to serve me or paying transaction fees on deposits (I don’t know how that all works). So here is my one simple request (although I have more). Since I have to go into the bank to do my banking, do me one giant favor and make it so the names I’ve given my account on the app show up for the teller at the bank! It is literally a battle every time I’m trying to have the teller put money in an account and they see different names then I do... smh