InstaBIZ by ICICI Bank

Your platform should make maximum use of current technology to simplify life for consumers, but unfortunately the process feels unnecessarily difficult and frustrating. 1. The prefilled fields are confusing. I kept getting an error message saying “no special characters allowed” and spent more than 5 minutes trying to figure it out, only to realize the issue was caused by your own prefilled text boxes. 2. If NEFT and RTGS have different transaction restrictions, why not validate and filter this during data entry itself? Our payment was returned because RTGS was used for an amount below ₹5 lakhs — something your system could easily have prevented upfront. 3. Why is copy/paste disabled for account number fields? This creates unnecessary hassle and increases the risk of manual entry errors. Overall, the system needs to be more user-friendly and designed around customer convenience rather than making simple transactions complicated.

App is crashing not even opening Please Release Update….

One of the worst iOS apps I have used. It hasn’t been updated for the large screen devices, so everything looks big and wonky. The images are not retina optimized, so they’re blurry and low-res. The app isn’t optimized for iPhone X or later, so screen headings get hidden behind the notch. It keeps logging you out randomly, so you have to log in again instead of doing actual transactions. There’s many more frustrating bits about the app and it boggles my mind how can a bank like ICICI leave an app like this for the customers to use.