ihail

Horrible customer service. The driver’s are rude. They drive drunk, I’ve had multiple drivers falling asleep while driving. I’ve even had video evidence sent to the company and the drivers are still driving. The car’s are filthy, the drivers talk on the phone the entire ride, it’s just completely unprofessional.

We usually take Lyft but the price at 8am on a Monday to MSP was very high. $20 more than a cab. Car and van is the same price so I got the roomier option. This is the 1st time I’ve booked with iHail. (Transportation +) I live in the West Metro and the van arrived 20 mins before the scheduled time. Driver was courteous and helped with bags. There’s no option to tip on the app so we just gave cash. Note: this is a small company (compared to Lyft and Uber) so their app is simple. No tracking feature but that’s ok. I’ll book with them again when we get back from our trip

After confirming my booking in the app AND over the phone with customer service, my driver never arrived. I called customer service 4 - 5 times over 52 minutes, and each time they said my driver would arrive “soon,” but they would never tell me how long I was going to have to wait. Finally, after waiting 52 minutes, they said it would be another “15 to 20 minutes” until the driver would arrive. It’s unbelievable that they think making someone wait for nearly an hour and a half is OK for a simple taxi ride from a major metropolitan airport. After cancelling the “reservation,” I took a regular taxi — immediately available, for barely a few dollars more than the T-Plus reservation (seriously: $3 more for a great ride from a real taxi company). Save yourself the hassle and skip this app and transportation service. They’ll leave you hanging.