Honeydue: Couples Finance

This app did everything my boyfriend and I needed to keep track of our shared expenses, but the recent lack of upkeep and increase in bugginess has made the app much less usable for us. The transactions haven’t been refreshing lately and are often out of date. “Pending” transactions stay pending forever. The app always shows “failed to load” on app start. At one point we couldn’t edit our budget categories anymore. It’s sad to see that this app has been deprioritized, but at the same time we don’t want to go back to Splitwise. I know that it’s probably because this app is free so it’s less ROI to be maintaining the app, but at least keep it usable! I would be happy to pay some subscription fee to keep using the app, I think it provides that much use in my life and that it’s worth at least that much. Otherwise, I’ll have to look into another app that can do it all for couples. There’s Tandem, but it wasn’t as good because it didn’t have the categories, which was the most important to us for budgeting. I’m also an app developer, so I’ll consider making an app for me and my boyfriend to use instead.

Started using in June 2022. UX and most features are well designed and easy to use. Able to add most major accounts via integration with Finicity, Plaid, etc. Default categories are a nice balance of comprehensive and simple. However, this app seems to be suffering from some back-end issues and a curious lack of user support that seems to be degrading over time. Even back when I first joined there were some outdated and stale websites for major banks and financial institutions that caused some account adding/syncing challenges. At first the support team was great about responding to issues and trying to resolve sync errors. But recent “updates” have removed features that would seem to be relatively critical (RIP Tip Jar and Support Chat). Even more worrying, in the last couple months the support team seems to have gone completely dark. Haven’t received any response to multiple messages to their support email, not even an auto-acknowledgement. As a former Honeyfi/Firstly user before they shut down their consumer app, Honeydue seems to be showing similar pre-shutdown signals. Hope I’m wrong, but won’t be surprised if this app goes away within the year. Sad and frustrating given the lack of communication or explanation for these ominous changes.

I was so excited for my husband and I to get all our accounts in one place so we could keep better track of spending by category. We just got married, we have some rental property, and he’s self-employed, so we have several different accounts at different institutions that serve different purposes. Seemed great for the first two days, and I was having a great time sorting historical expenses and customizing categories. Then it lost touch with our primary bank. I emailed support multiple times, got ambiguous answers, with the final one being, “This is impacting a lot of other users … Want me to contact you again when/if we get an update?” What?! Your app has access to all of our personal financial information, it’s had some sort of connectivity glitch for almost two full weeks, and you’ll “keep checking” to see if there’s ever a solution?? We also hadn’t been able to sync my husband’s auto loan account from the beginning, which is with a major financial institution that should’ve been available but was “currently unable to connect.” Maybe those are little bugs that can be worked out quickly, but it’s hard for me to trust a FinTech company that can’t figure out basic app functionality over the course of 10 full business days.