HealtheLife

This app is absolutely ridiculous! Do you know who uses this app?! SICK PEOPLE! Do you think thats ok?! It is NOT! I’m going to specifically complain about Penn Highlands Dubois , Pa, who spends money on everything that doesn’t make the lives of their patients better! What era do you think we are in!?! I have a right to my medical information as soon as it’s available ! This health care system is a joke ! You could have used a better patient portal! Years ago it was half decent , then you changed it with minimal info. Now you changed it again & now I have no access to MY information ! No wonder everyone’s traveling to places like Cleveland clinic or Pittsburgh to get help. Sick people having to travel so far to get help! & you can’t even give us a decent app! It shows how greedy & how you really don’t give a care about any of your patients ! I could go on & on about how you ruin lives !

Obviously, the developers are not listening:( This app is beyond awful. Every time I have a notification that I have new lab results, I can't find them. It takes me to a page with all my old results, and not directly to the new lab results. The app is very flat and does not offer the powerful features that most apps, such as MyChart, offer. For starts, the bulk of the features is a redirect to the doctor's website. If I can go directly to the website, why having an app that does that? The messaging feature is extremely impersonal because you can't communicate with your physician directly. It is a general mail box that seems to be sort out to the doctors after they receive the message from the sender. The messaging feature lack a robust reply and forward features. Sometimes, I am forced to use forward to reply a message from my doctor! Letters and documents added to the records are extremely hard to find or simply won't show at all. I wish my doctor switch to MyChart. This is a very not impressive app.

Needs Dark Mode. White background when in a dark room is hard on the eyes. Headache 😵 Can’t seem to find the Log Out option to disconnect from my health provider portal at the end of session. This is a new development as I used to be able. Killed the app in the app switcher instead. Glitchy/awkward UI makes UX disappointing. Navigation from an open message back to the mailbox especially counterintuitive. Too many back links on screen at same time. Not clear which is the correct one. Always tapping wrong one and get kicked out of Messages then have to find my way back. Hoping this can be cleaned up. After initial login, app doesn’t recall which credentials I used previous time and have to select again from Keychain with every visit. On the plus side, enabled FaceID 🤩 and Notifications in Settings. Hoping Notifications includes badges. App menu icons would be nice. The pure text approach and lack of color too sterile. Icons would help. Nothing wrong with adding the app icon to top of screen or some other art. On iPhone 11 running iOS 14.2