CareAware Connect Messenger

App has been decreasing in functionality for a few months. At first when I found it, it worked well and was much better than our terrible off brand smartphones that are slow and have weird autocorrect. The app has slowed significantly and now the last week or so isn’t working well. It doesn’t open, or logs out completely which I’ve never had happen. Three times this last week it logged me out and made me go through ALL the security steps again. Face ID isn’t really working at all. Just today the app has only logged out twice. I am at my hospital on their WiFi, as well as on data to test, and it just keeps happening. I am at worked, signed into my resource role, and also have a connect phone signed in.

New integration with Doximity has ruined the calling function. Our hospital contacts consist of a main number followed by entering an extension (no direct number available) and this is not supported by Doximity. I used to be able to call directly from Messenger when the dialer went through the iPhone phone app. Now I have to manually re-enter the whole number every time. There needs to be an option to turn off Doximity integration.

Our institution is making a push to adopt this for all communications between nurses and doctors. Problem is that the notification alerts are all extremely short. Right now, our web paging app goes to my Messenger app, and I was able to set up a custom alert tone that is 25 seconds long and guaranteed to wake me from a sound sleep in the middle of the night. I’ll never hear the alert from this app under same circumstances.