Hamilton Mobile CapTel

I really enjoy usingthis app, it gives me the ability to see a transcript of the conversations as it is being spoken. I discovered this app two years ago and decided to try it out. I use this app daily and it worked fine and the captions are fairly accurate. While using the app, I had two issues. First off is with the dial pad. Wen I want to enter a number, the keypad is not fully visible with Voiceover (screen reader software). So, had to turn it off in order to make it wirk, which was frustrating and is still happening to this day. Finally, when making and receive calls, the audio sounded very choppy and was cutting out no matter if I used speakerphone or a headset. After noticing the issue, I contacted customer service via email to resolve the situation. Although I never received a response to my email, the calling issue was fixed in a later update. I am now using the app again, and it is working great.

I have two huge main issues. One, if I put it on speaker it keeps switching back to phone and there are times I don’t even know it happens cause there is a pause in the conversation. Two, it does not work with connection to Bluetooth in my car speakers. It will work for maybe 2 mins and then it will just freeze. I can’t hear them and they can’t hear me. So I have to force close it and start over and turn off the Bluetooth.

I love this app so much! The captions r 99.9% accurate! There’s one feature that I would like added, if this app can work offline.