Greetings: Custom Photo Cards

I was very excited to support a smaller, woman-led team this holiday season. However, not only did the app glitch while I was processing my order, I have yet to receive any sort of communication from the company. The only confirmation I received was my credit card being charged. I was able to reach someone through their Instagram page but that was after numerous attempts to contact via email. Not sure if they have my email wrong or what but it’s correct when I log onto the app. I was notified today by UPS that a shipment label was created. Luckily via Instagram communication again, I was able to confirm the tracking number and those are in fact my holiday cards. Took longer than the 3-5 business days to process, which I would be so much more understanding if it weren’t for all the other issues. Hopefully my feedback helps them to fix their glitches. I was never given any sort of shipping info/selection while checking out. The app just glitched and a copy of my card appeared so I could save it. There’s no way to access order info on the app and again, something must be wrong with their emailing systems.

Love all of the card designs !!! So many options, and way fresher/more interesting/more inclusive than anything on other card making platforms. I also appreciated how a lot of them are fully customizable, even the large text. However I was sad that you couldn’t save a work-in-progress to come back to later. The app also crashed a lot. I also had to attempt the final submission of the payment/order approx 30 times before it succeeded. I am already a loyal social print customer so I knew the product itself would be super high quality, so I pushed through.. but if I had never heard of the company before or seen their amazing products or experienced their outstanding customer service, I would have been deterred by the bugginess of the app.

I can't not express just how amazing this company and the products they produce are!! I absolutely loved my sticker books! They worked out perfectly for my save the dates! I had a few questions and was emailed almost instantly with the answers to my question! Not only was the email professional but I felt like an old friend was messaging me, GREAT customer service!!! I can not wait to order something new!!! Thank you SPS for your wonderful customer service and your beautiful product!!! ❤️️