Gorilla Car Wash

A lot of reviews had me worried but the Gorilla app is working fine for two months now. Thought I would go back and do review to say it’s worth a try. At least for West Center location. Seems Omaha has been flooded with new car washes (pun intended) I just want something simple. Casey’s bought out my prior favorite and it’s just not the same anymore. BP had one where the blower almost fell into the back of my pickup, not chancing that one again. Hoping Gorilla stays as is.

Have had a great experience using the app now in 2024. I was initially dismayed by the current reviews, but they seem to have implemented bug fixes and the app functions perfectly for me. I was able to sign up in the app and have had no issues using the subscription services at any of the Omaha locations. When I got a new phone, I just logged in on the new phone and I transferred my account to the new one and it is working fine. You just pull up to the wash bay, hit activate, and it just works. My only feedback to Gorilla if they check reviews (not app related) - I greatly appreciate having dryers on the sides of the car, as well as a timer to display my dry time remaining so I can get the most out of it. The 108th and Maple location at Kum n Go has these features, whereas other locations just have top down dryers and no timers. Would appreciate these features as upgrades to other locations (like 90th and center and 156th and center) in the future.

I love the car wash. It’s probably the best one in the area, but, if you pay for the monthly unlimited option, good luck getting the crappy app to work, and good luck getting support. They have a number to call if you have problems, but the answering service just takes your info and no one ever returns your call. So, you pay for unlimited, but you certainly don’t get it. I was going to sign up all year. Now, I’ll just go somewhere else. Thank goodness there’s a hundred other options out there.