Gelato

I have lost over $10,000 in sales due to the fact that they cannot accurately provide “out of stock” data. If I knew this, I would have never used their website. A customer places an order which sits “in production” for 3-5 business days - then I follow up and ask why it hasn’t been shipped and they tell me the product is out of stock and they do not know when it will be back in stock, OR they’ll tell me it is in stock, I’ll reorder it and then it will get cancelled AGAIN because it’s not in stock. As a software engineer with 15+ years of experience - this app & website is horrendous. It’s like a group of college level engineers attempted to make a product and slapped a bunch of band aids on the issues. I would advise everyone to stay far away from this company. I regret using them and wish I knew more about this company before I went and created 150+ products on their site.. I’m looking for new websites and am literally willing to pay thousands of dollars if someone can help me transfer my products off of gelato and onto a new platform. 0/5 - this company, website, and app are horrendous.

This POD service use to be at the top. The customer service was quick and reliable, printing was clean and easy, and the prices were reasonable. I loved using Gelato, so much that I even bought their Gold membership. For $1000+ a year, it was surprisingly worth it. The added discounts were a benefit in and of itself and the personalized assistance really made me feel like I mattered as a seller. Unfortunately, a lot has changed in very little time. The subscription models have increased in price but the benefits have lowered? What use to be a 50% off shipping discount after 50 orders a month has disappeared and been replaced by a measly 10% off products that have already been up-charged to save them the difference. Heck, they even use to have offers for 30 days of free shipping for new subscription members! Customer service has been replaced by a dysfunctional AI program that makes talking to a real human nearly impossible (I wouldn’t be surprised if they have the AI read these reviews too). Print quality has even gone down and issues with orders are becoming more and more prevalent (except now trying to resolve them is a puzzle). I’m incredibly disappointed with the direction Gelato has taken, putting their pockets above the loyal base of sellers they had once acquired. As someone who used multiple POD services, I can be honest in saying they all have their pros and cons. But none seem to have gone as money hungry as Gelato who has screwed their customers over under a mask of “progress”. Please start somewhere else like Printify or Printful if you are looking to start POD.

I like the fact the shop allows you to connect with your shop from multiple apps and is seamless with updates regarding business. However, I do wish that the printable items and products had more variety in options like stickers and etc. but overall an amazing app!