G7 TAXI - Book a taxi

G7 has great cars and great drivers and the G7 App was working great until around July 5th. After that time, whenever I order a taxi, I get a message “3D Secure Verification Failed”. My bank told me they are not seeing any 3D Secure Verification attempts coming from G7. I understand some other users are having the same issue. G7 is trying to help me, but it has been over a week with no solution. I hope we can fix this issue because I would prefer to use G7 for my rides instead of the other services.

I loved this help and its help with our trip. All cabs were clean, most drivers were pleasant and as followed on my phone's map, they seemed to all take a direct route to our destination. We used the app probably 25 times while in Paris. Now one warning that will make you mad. When you book your cab it will take payment immediately. I have no problem with that. But we had an incident at the Louvre where the driver said he was at our pick-up location. Not a taxi in sight. I called the driver, he said he was exactly at our address and coordinates. I said that we were at the Louvre front entrance circle on the Carousel side. He said he was there, again no taxi anywhere in sight. I again said where we were located. He hung up, and promptly canceled our trip, the app billed my credit card and even gave my preselected tip of 4 euros to the driver who bailed. Once it is canceled, you have no recourse for whole or partial reimbursement. There is nowhere on the app to dispute the issue. You can not even rate your experience for that trip order. It is a great way for the company to get free cash and keep the negative ratings down.

Oh my gosh I don’t want to think how it would have been to deal with a lot of luggage and children using the metro. Luckily my friend in Paris recommended G7 taxi app because you can ask for a car with a booster or car seat which it’s hard to do with Uber. To my delight using ordering the taxi which we did multiple times was so easy and convenient because you put your card info and it makes a contactless payment and tipping a breeze. ALL of the drivers were so nice and some even spoke English. The metro is nice when you have no luggage but it also can be overwhelming and not necessarily working all the time 🤣 Anyway, I’m super happy I used G7! Now if you are at Orly airport usually the driver will come inside the door you agree on the app and pick you up there so don’t try to walk by yourself trying to find him 🤣 like I did one time. For Charles de Gaulle our driver waited for us at the bottom parking directly under the terminal door you agree to. So don’t just walk outside to wait for him. Rather read if it says “professional parking” it’s downstairs bottom parking because it’s easier and more convenient for both.