Foscam Cloud

You guys have a really pathetic track record with your updates. Once again, this update turns out to be another failure. Now, I click on the three dots at to top of the page to download a recorded clip, the option to download is no longer there. The only option it gives now, is to view a tutorial. Come on guys, if you can’t test these updates before sending them out, don’t send them out. I’ve been a loyal customer of your service, for many years. I think I deserve better service. Disappointed, once again.👎🏻

I would like it to consistently work for the best monitoring. The app is a monthly subscription and should be more user friendly. Please contact me if Foscam can remedy this issue. Thanks

First of all, do some research on Foscam. They are a Chinese company and very disjointed with different business units and distributors. Support is non existent for this service/app, only an email address that never responds. If you are not a home networking enthusiast, forget it. Assigning static IPs, forwarding ports, and FTP set up are just a few of the tasks you should be prepared for. It’s simply not easy, and if you do get it working, the actual functionality is garbage. The Live view never works, always choppy even with fast wired connections. The app itself is really only decent for monitoring triggered events and viewing and downloading the video. Foscam itself says this app is managed by a third party and Foscam Digital Technologies is not actually Foscam. They sent me to Amcrest, who said they had nothing to do with it. Amcrest said it was Foscam US...who knows? Unprofessional and faceless.